Privacy Policy
Effective: September 11, 2026
This Privacy Policy explains how Cracken Travel collects, uses, and shares information when you use crackentravel.com, purchase travel plans, contact us, or connect supported third-party services.
Information we collect
Information you provide
- Contact information such as your name and email address.
- Messages, subjects, categories, and other information submitted through our Contact Us form.
- Purchase-related information such as the email address associated with a Stripe Checkout session, the plan purchased, payment status, and transaction identifiers. Cracken Travel does not receive or store your full payment card number.
- Information you provide when asking us to create or customize travel-related content.
TikTok connection data
If you choose to connect a TikTok account, TikTok may provide basic profile information and authorization credentials needed to use approved TikTok features. We use this information only to connect the authorized account and, when you direct us to do so, upload Cracken Travel social videos as drafts for your review and posting. We do not ask for your TikTok password.
Technical information
Our hosting, security, and infrastructure providers may process standard technical information such as IP address, browser type, device information, request logs, and security signals when you use the site.
How we use information
- Provide, operate, secure, and improve Cracken Travel.
- Process purchases and deliver purchased travel plans.
- Respond to customer-support requests and send approved support replies.
- Connect authorized third-party services and perform actions you request, including preparing or uploading social content.
- Prevent abuse, troubleshoot problems, and maintain business and transaction records.
Service providers
We use service providers to operate parts of the service. Depending on the feature you use, these may include Cloudflare for hosting, security, and routing; Stripe for payment processing; Resend for transactional email; Slack for internal support and approval workflows; TikTok for account authorization and content upload; GitHub for website source and deployment; and AI service providers used to help prepare travel and support content. These providers process information under their own terms and privacy practices.
Sharing and selling
We do not sell your personal information. We may share information with service providers when necessary to operate the service, complete transactions, respond to you, comply with law, or protect rights and security.
Data retention
We retain information for as long as reasonably necessary to provide the service, maintain purchase and support records, resolve disputes, comply with legal obligations, and protect the service. Retention periods can vary by data type and provider.
Security
We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security. Please do not send passwords, payment card numbers, or other highly sensitive credentials through the Contact Us form.
Your choices
You may contact us to ask about information you have provided, request correction or deletion where applicable, or disconnect a third-party account. Some records may need to be retained for legal, security, fraud-prevention, or transaction purposes.
Children
Cracken Travel is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as our services change. The effective date above will be updated when we make material revisions.
Contact
Questions about privacy can be sent to support@crackentravel.com.